At Comfort Shoes Store, we’re committed to your complete satisfaction with our performance footwear. If you’re not entirely happy with your purchase, we offer a straightforward returns and exchanges process to ensure you find the perfect fit for your active lifestyle.

Our Return Policy

You may return most unworn, unwashed items in their original condition with tags attached within 15 days of receiving your order. For hygiene reasons, we cannot accept returns on:

  • Slippers that have been worn
  • Sandals & Slides with visible signs of wear

How to Initiate a Return or Exchange

Important: Please contact us before returning any items. Returns without prior authorization may not be accepted.

  1. Contact Our Team
    Email us at [email protected] within 15 days of receiving your order with:
    • Your order number
    • The item(s) you wish to return or exchange
    • The reason for return
  2. Wait for Authorization
    Our customer service team will respond within 1-2 business days with return instructions and an RMA number.
  3. Package Your Items
    Securely pack the unworn merchandise in its original packaging with all tags attached. Include a copy of your order confirmation.
  4. Ship Your Return
    Send your package to:
    Comfort Shoes Store Returns
    4138 Elk City Road
    BAYBORO, US 28515

    We recommend using a trackable shipping method as you are responsible for return shipping costs unless the return is due to our error.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request for Order #[Your Order Number] Dear Comfort Shoes Store Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: – Item(s) to return: [Product Name, Size, Color] – Reason for return: [Fit Issue, Wrong Item Received, etc.] – Preferred resolution: [Refund, Exchange for Size ___, Exchange for Product ___] Please let me know the next steps to complete this process. Best regards, [Your Full Name] [Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable unless the return is due to our error

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • If the exchanged item is of higher value, you’ll need to pay the difference
  • For lower value exchanges, we’ll refund the difference
  • Standard shipping rates apply for exchanges

International Returns

For customers outside the United States:

  • You are responsible for all return shipping costs
  • Customs fees and import duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a free return shipping label if applicable
  • You’ll receive a full refund or replacement at no additional cost

Performance Guarantee: We stand behind our hiking shoes, running shoes, and other performance footwear. If you’re not satisfied with how our shoes perform during your activities, please contact us – we may make exceptions to our standard return policy for loyal customers.

For any questions about our returns and exchanges policy, don’t hesitate to contact our customer service team at [email protected].